Deliveries
-
Can I send a GIFT SUBSCRIPTION outside the UK?
Yes select the country under the "delivery address" where you would like us to post your coffee when signing up. Shipping costs will be calculated when you proceed to payment. If you cannot see your country in the options then please get in touch at support@thecoffeefactory.co.uk -
Can I sign up for a regular subscription outside the UK?
Yes you can, just enter your delivery information when signing up, the system will work out the extra charge for delivery. -
We send subscription and single orders of 250 grams (including Discovery packs) in flat packaging (215x300mm) to fit a standard modern letter box using Royal Mail 48. Orders and subscriptions of 500 grams or more will be packaged in a parcel, which will not fit through a letterbox, via Royal Mail...
-
When should I expect my coffee?
Lead time We have an 9am cut off for orders to ship out on the same day. Orders placed after 9am will be dispatched on the next working day. Working days are Mon - Friday, so if you order after 9am on Friday it will be processed the following Monday. If we are unable to fulfill your order in an... -
Most packs will arrive within 2 working days after posting but we can't guarantee this and we expect them to arrive within 4 working days of being dispatched from the Roastery. Royal Mail are asking us to allow up to 10 working days for delayed items to arrive, please do let us know if your order...
-
Will my delivery fit through the letterbox?
We send our single 250g subscription coffees in flat packaging (200x350mm) to fit a standard modern letter box using Royal Mail 48. Orders over 250 grams will be packaged in a paper postage bag or cardboard box, and sent via Royal Mail 48 hour Tracked. Obviously not all letterboxes are created eq...