Subscriptions

• Am I locked into my coffee Subscription?

  No, of course not. You can cancel at anytime directly from your customer portal. Please do let us knoe if you would like to make any changes, we would love for you to stay.

• Can I change my delivery address?

  To update your address log in to your customer portal, find the subscription you would like to manage, scroll to the bottom of the page and you'll see your 'shipping address' select "change your delivery frequency" and then select your preference. Please be aware that orders marked 'complete' ha...

• Can I change my subscription coffee?

  You can change your subscription plan when it suits, unless you are on a prepaid plan.

• Can I have the first pack of a gift subscription sent to a different address so that I can give it in person?

  Absolutely! once you have the gift subscription in your cart, you'll see a box "Order special Instructions" simply let us know that you would like the first delivery of this order to be delivered to the billing address. This will allow you to have the first pack sent to you so that you can give i...

• How do I change my delivery frequency? What if my preferred frequency isn't showing?

  You can change your delivery frequency from within your customer portal. Under your subscription details you'll see 'Change your delivery frequency' hit that tab and simply choose from the selection. If you do not see your preferred delivery frequency, contact customer service and we can add a fr...

• How do I change my next despatch date?

  You can change your next despatch date from within your customer portal - We have the option to: Order Now, Skip, Reschedule or Delay an order.

• How do I change my Subscription grind?

  You can change your grind preference from within your customer portal. Scroll down to Subscription details, simply select 'Swap your product' and choose from your product options, which will be: pack size, grind, and quantity.

• How do I pause my subscription?

  To pause your subscription, log in to your account and go to "My subscriptions" here. Click on "Pause Subscription" and select the period of time which you would like to delay your next pack. Your next despatch date will be delayed by the time selected - the new date will be displayed once confir...

• How often will I get charged when I have a subscription?

  We only charge you when we send you coffee, so you will only be charged when your next delivery is on its way.

• What does Roaster's Choice mean?

  Want to sample lots of the world's finest coffees? Well then the Roaster's Choice subscription is perfect for you. Every month we are sent samples of the recent harvests of coffee from all over the world from many different suppliers. We taste every one and only our favourite two coffees make it ...

• What if the coffee I ordered runs out of stock before my order is due?

  Our coffee is selected from independent farmers and supplies of certain beans can be limited. Unfortunately we can't predict how popular a coffee will be, if it really hits the spot and runs out faster than we anticipate, then when it's gone, it's gone. Our coffee menu is always changing. If you...

• Why have I received the same coffee twice?

  Our coffee varieties change every 28 days, so eventually you may receive the same coffee if you have a delivery frequency of less than 28 days. Our system will always try to send you different coffees each delivery. If you drink a lot of coffee and therefore have frequent deliveries, you may well...