Welcome to Our Help Center

• How do I delete my account?
• How do I log in?

• Are your coffees flavoured?
• Can I have a stronger coffee?
• Can I have only dark roast coffee?
• How strong is our coffee?
• I have a nut allergy, can I drink your coffee?
• What does specialty mean?
• What do the roast types mean?

See all articles in Coffee →

• Can I send a GIFT SUBSCRIPTION outside the UK?
• Can I sign up for a regular subscription outside the UK?
• How do you send the coffee?
• When should I expect my coffee?
• When will my coffee arrive?
• Will my delivery fit through the letterbox?

• How many times can I use each promotional code?
• How many times can I use the referral scheme?

• How do I use my Gift Card?
• Why am I being asked for a payment card when I have account credit?

• Home Compostable bags
• How shall I dispose of Coffee Factory packaging?
• Resealable coffee bags

• Am I locked into my coffee Subscription?
• Can I change my delivery address?
• Can I change my subscription coffee?
• Can I have the first pack of a gift subscription sent to a different address so that I can give it in person?
• How do I change my delivery frequency? What if my preferred frequency isn't showing?
• How do I change my next despatch date?
• How do I change my Subscription grind?

See all articles in Subscriptions →